Returns, Exchanges & Refund Policy
At Ahuja’s Collection, we want every pair to feel perfect. If something isn’t right, we’re here to help — within clear and fair guidelines.
Return & Exchange Window
Requests must be raised within 5 days of delivery.
Requests made after 5 days will not be accepted.
Refund Policy (Store Credit Only)
All approved returns will be processed as store credit only.
- Store credit can be used on our website or in-store.
- Credit will be issued within 5–7 business days after successful quality inspection.
- Store credit is non-transferable and cannot be converted to cash or bank refund.
- Any delivery or COD charges (if applicable) are non-refundable.
Free Size Exchange (One-Time)
We offer one free size exchange per order.
- Applicable within 5 days of delivery
- Subject to stock availability
If the requested size is unavailable:
- Store credit will be issued
Mandatory Unboxing Video Requirement
An unboxing video is compulsory for all:
- Returns
- Exchanges
- Damaged or incorrect item claims
Video Guidelines:
- Record in one continuous, uninterrupted shot
- Show the sealed package clearly before opening
- Display the shipping label
- Capture the complete unboxing process
- Clearly show the product and any issue
Claims without a valid unboxing video will not be accepted.
Product Condition Requirements
To qualify for return or exchange:
- Product must be unused and unworn
- Original packaging, tags, and invoice must be intact
- No sole marks, creases, stains, scratches, or signs of wear
- For products under Clearance Sale, any refund or exchange will not be provided as we have limited stock for that particular design
- No Exchange or returns for The Extra Collection (Caps)
All returned items undergo strict quality inspection before approval.
Condition Mismatch Policy
If we receive:
- A used or worn product
- A damaged item not shown in the unboxing video
- A different or incorrect product
The request will be rejected immediately.
In such cases, the customer must arrange pickup of the product within 7 days of notification.
Requests not completed within this timeframe will be permanently closed.
Final Decision
Ahuja’s Collection reserves the right to make the final decision after inspection.
How to claim?
To request return or exchange contact us on whatsapp at +91 94168 81679 with order ID, registered mobile number and email address, images, unboxing video and your concern.
Contact Us
For any assistance:
support@ahujacollection.com
+91 94168 81679
