Returns, Exchanges & Refund Policy

At Ahuja’s Collection, we want every pair to feel perfect. If something isn’t right, we’re here to help — within clear and fair guidelines.

Return & Exchange Window

• Requests must be raised within 5 days of delivery.
• Requests after 5 days will not be accepted.

Refund Structure

1. Prepaid Orders

• Refund will be processed to the original payment method.
• Timeline: 5–7 business days after quality inspection approval.

2. Cash on Delivery (COD) Orders

• Refund will be issued as store credit only.
• COD handling charges (if applicable) are non-refundable.
• Store credit can be used on any future purchase.

Free Size Exchange (One-Time)

• We offer one free size exchange per order.
• Applicable within 5 days of delivery.
• Subject to stock availability.

After the first free exchange:

• Delivery and pickup charges will be applicable for further exchanges.

If the requested size is unavailable, refund/store credit will be issued as per the original payment method.

Mandatory Unboxing Video Requirement

An unboxing video is compulsory for all:

• Returns
• Exchanges
• Refund claims
• Damaged/incorrect item reports

Video Guidelines:

• Record in one continuous, uninterrupted shot.
• Show the sealed package clearly before opening.
• Display the shipping label.
• Capture the complete opening process.
• Clearly show the product and any issue.

Claims without a valid unboxing video will not be accepted.

Product Condition Requirements

To qualify:

• Product must be unused and unworn.
• Original packaging, tags, and invoice must be intact.
• No sole marks, creases, stains, scratches, or signs of wear.

All returned items undergo quality inspection before approval.

Condition Mismatch Policy

If we receive:

• A used or worn product
• A damaged item not shown in the unboxing video
• A different or incorrect product

The return or exchange request will be declined immediately.

In such case, the customer is required to get the return package picked up within 7 days of approval. Requests not completed within this timeframe will be permanently closed.

Ahuja’s Collection reserves the right to make the final decision after inspection.

For any assistance mail us at: support@ahujacollection.com or call us at: +91 94168 81679